Credits Available: CHHR 1, SHRM 1, HRCI 1Cost: $39 (ASHHRA members), $79 (Nonmembers)Description: Emotional intelligence – or the awareness and control of one's emotions including the ability to handle interpersonal relationships thoughtfully – is a critical skill for health care HR leaders. This skill equips health care HR leaders to respond effectively to ambiguous situations that can emerge from mergers, acquisitions and the shifting financial landscapes facing many health care organizations. These situations can create uncertainty and anxiety for some as they wonder if their job will be gone in the future.
Presenters will describe some of the recent neuroscience around change and why it is hard for people to move away from the “how things have always been” mentality. HR leaders will be able to utilize emotional intelligence to facilitate effective change management.