Effective listening to employee feedback is crucial for healthcare HR to enhance engagement, retention, and patient care. This webinar will share practical strategies to build a mature employee listening culture that turns insights into real impact through sustained feedback-action-communication cycles. We will spotlight Providence Health Care’s success in leveraging structured onboarding feedback at multiple touchpoints to continuously refine their new hire experience. Additionally, their use of exit surveys provides valuable insights to enhance retention. Attendees will learn to overcome common listening pitfalls, engage leadership and managers effectively, and embed continuous feedback into daily HR practices to create a trustworthy, action-oriented culture that supports both employees and organizational goals.
Objectives:
- Understand the stages of employee listening maturity and learn how to assess and advance your healthcare organization's feedback capabilities from emerging to leading practices.
- Explore practical strategies to establish sustainable feedback channels and engage leaders and frontline managers to create an ongoing, data-driven feedback loop that informs retention and workforce experience improvements.
- Identify common challenges in employee voice initiatives such as the “listening disconnect” and learn how intentional communication, trust-building, and action-oriented feedback processes can transform employee feedback into continuous organizational improvement that enhances patient care and HR outcomes.
Presenters:
Shiva Badiee, Executive Director, HR Technology Transformation, Data Analytics, Strategic Recruitment & Staffing, Providence Healthcare
Shawn Overcast, General Manager, Enterprise Solutions & Thought Leadership, Explorance
CEUs:
1 (CHHR, ACHE Fellowship*, HRCI, SHRM) for live webinar attendees.
*By attending the Elevating Employee Voice in Healthcare HR to Drive Engagement and Retention webinar offered by ASHHRA participants may earn up to 1 ACHE Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.