Help/FAQs

Before engaging on ASHHRA Exchange, please ensure you are following the ASHHRA Exchange Code of Conduct.

Start Here: Download the "Getting Started" PDF  to help you become familiar with ASHHRA Exchange.

General

  • What is my username/password?
  • How do I update my contact information?
  • How do I control what information is visible on my profile?
  • How is this different from the ASHHRA Discussion Group on LinkedIn?
Contacts / Connections
  • How do I find other members?
  • How do I add someone to my contact list?
  • Why should I add someone to my contact list?
Communities / Discussions
  • What are communities?
  • Which communities do I already belong to?
  • How do I join a community?
  • How do I control the type and frequency of community emails I receive?
  • How do I leave a community?
  • How do I respond to others’ discussion posts?
  • How do I start a new discussion thread?
  • Can I search for posts across all the communities?
  • How do I see a listing of all of the posts to a specific communty?
Library / Resources
  • How do I find library entries that have been uploaded by other members?
  • How do the libraries get populated?
  • How do I upload a resource/file?
  • What kind of files can I upload?
  • What are the tags for?

Didn’t find what you’re looking for? Contact ASHHRA at (312) 422-3720 or ASHHRAExchange@aha.org for assistance.

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General

Q: What is my username/password?
A: You will use the same username and password that you use to log in to the main ASHHRA site. Your username is your primary email address—the address to which ASHRHA emails are sent. Your password is between 8 and 20 characters, includes at least one numeral and one letter, and has no spaces or symbols. To reset your password, click here and then the Forgot password? link on the page, or contact ASHHRA at ashhra@aha.org or (312) 422-3720 for assistance.

Q: How do I update my contact information?
A: From your "My Profile" page, click the pencil icon next to "Contact Details." The mailing address and email that you specify for “My Profile” will also be where your ASHHRA member communications are sent.

Q: How do I control what information is visible on my profile?
A: From your "My Profile” page, click on the “My Preferences” tab. Choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.
NOTE: The mailing address, phone number and email address on your ASHHRA Exchange Profile are visible to you only unless you specify otherwise in your Privacy Settings.

Q: How is ASHHRA Exchange different from the ASHHRA Discussion Group on LinkedIn?
A: ASHHRA Exchange is exclusively for ASHHRA members, which provides greater opportunities for robust discussions and direct individual connections. The content in the discussion libraries are tagged and searchable. The communities allow you to follow topics that are of importance to you, and you can start/reply to a discussion directly from your email (without having to log on to the site).

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Contacts / Connections


Q: How do I find other members?
A: Click the “Community Directory” link found in the main navigation bar.

Q: How do I add someone to my contact list?
A: You can perform a search in the Community Directory and see an “Add as Contact” button to the right of each person in your search results. You can also navigate directly to a person’s profile where you will see an “Add as Contact” button under the person’s name. Click that button to send a request.

Q: Why should I add someone to my contact list?
A: Creating this virtual contact list makes it easy to send your contacts private messages through the community site to stay in touch, ask questions or meet your peers. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't. Please refer to the Code of Conduct for community rules and etiquette.
NOTE: The mailing address, phone number and email address on your ASHHRA Exchange Profile are visible to you only unless you specify otherwise in your Privacy Settings.

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Communities / Discussions

Q: What are communities?

A: Communities allow you to participate in topic-based discussions and share resources with other ASHHRA members.

Q: Which communities do I already belong to?
A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you’re currently a part of.

Q: How do I join a group?
A: Go to “Communities” in the main navigation bar. Select "All Communities" to see a list of available groups. Click on the Community that you wish to join and simply click "Join," then choose a delivery option for that community's discussion posts (Real Time, Daily Digest or No Email).

Q: How do I control the type and frequency of community emails I receive?
A: Go to “My Profile” and click on the "My Account" tab. Choose “Email Preferences” from the drop down menu to select what emails you do and don’t want to receive.
Choose “Community Notifications” from the “My Preferences” drop-down menu to select if / how often you receive group emails:

Real Time: Sends an email every time a new message is posted
Daily Digest (default): Sends one email to you each day, consolidating all of the posts from the previous day
No Email: allows you to be part of the group without having emails sent to you. You can still read and add (or reply to) discussion posts by logging into the community site.

Q: How do I leave a community?
A:  Navigate to the community you'd like to leave. Click "Settings" then "Leave Community."

Q: How do I respond to others’ discussion posts?
A: There are two ways to respond to others' discussion posts:

VIA EMAIL:
If replying from the digest or real time email, click the "Reply to Sender [Online]" button to be navigated to the online community. OR click the "Reply to Group [via Email]" button to easily reply to that discussion via email without even needing to login!

Online via ASHHRA Exchange: Click on the subject to view the discussion post, then click “Reply to Discussion” to send your message to the entire community, or select “Reply to Sender” from the drop-down menu to only send your message back to the sender; both links are located to the right of the post. 

NOTE: Please reply to the sender for simple comments like “thanks” or “me, too” that add little value to the overall discussion. We recommend replying to the entire group when you are sharing knowledge, experience or resources that others could benefit from. 


Q: How do I start a new discussion thread?
A: Go to “Participate” and click on “Post a Message.” Click “Post New Message” and select the community to which you want the message sent. Please refer to the Code of Conduct for discussion rules and etiquette.
NOTE: You may only add or reply to discussion posts in communities of which you are a member.

Q: Can I search for posts across all the communities?
A: Yes. Enter a keyword/s in the search bar. From the results page, you can filter by content type, date range or who posted it. Posts to any private communities will not be displayed unless you are a member of that community.

Q: How do I see a listing of all of the posts to a specific community?
A: Go to “My Communities” and select the community's name. Then click the “Discussion” tab to view the community’s discussion posts.
NOTE: You may only add or reply to discussion posts in communities of which you are a member.

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Libraries / Resources

Q: How do I find library entries that have been uploaded by other members?
A: If you know which community the file was shared with, go to “My Communities” and select the community name. Then click the “Library” tab to view the community’s library entries. If you do not know which community the file was shared with, enter a keyword(s) in the search bar. Library entries in any private communities will not be displayed unless you are a member of that community.

Q: How do the libraries get populated?
A: When you include an attachment in a discussion post (online or via email by replying to the community), the system automatically places it in the community's corresponding library. You can also upload documents directly by using the “Create New Library Entry” link found under “Library” in the main navigation or on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a resource/file?
A: Select “Create New Library Entry” found under “Library” in the main navigation or on any community's landing page, and follow the required steps to upload the file.

Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), images and YouTube videos.

Q: What are the tags for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it.

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